Privacy Policy

1. Introduction

ReviewMentions.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management platform and related services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, and billing information when you create an account.
• Business Information: Business name, address, phone number, and other details about your locations.
• Employee Information: Names, positions, and other information about employees you add to the platform.
• Review Data: Customer reviews, ratings, and feedback that you import or sync from third-party platforms.
• Communications: Information you provide when you contact us for support or feedback.

2.2 AI-Assisted Review Content

When you use our AI-assisted review writing feature, we process the information you provide (such as notes about your experience) to generate review suggestions. Please note:

• Your input is used solely to generate personalized review suggestions
• AI-generated reviews are suggestions only - you are responsible for reviewing, editing, and posting content
• We may retain anonymized usage patterns to improve our AI service
• Please make sure your review reflects your real experience. You are responsible for what you post.

2.3 Information Collected Automatically

• Usage Data: Information about how you use the Service, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies and Tracking: We use cookies and similar technologies to track activity and improve the Service.
• QR Code Analytics: Scan data, click-through rates, and conversion metrics for review request QR codes.

2.4 Information from Third Parties

• Google Business Profile: Reviews, ratings, and business information synced from your Google Business Profile.
• Other Review Platforms: Data from other review platforms you connect to the Service.
• Payment Processors: Transaction information from our payment service providers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience
• Generate AI-powered insights, summaries, and suggested replies
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
• AI Services: With AI providers to generate insights and suggested replies (data is processed securely and not used for training).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and the safety of others.
• With Your Consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.
• Cookie Preferences: Manage cookie settings through your browser.

To exercise these rights, please contact us at privacy@reviewmentions.com.

8. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@reviewmentions.com
• Website: reviewmentions.com