Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ReviewMentions.com ("we," "our," or "us") governing your access to and use of our review management platform and related services (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

ReviewMentions.com provides a software-as-a-service (SaaS) platform that enables businesses to:

• Aggregate and manage customer reviews from multiple platforms
• Track employee and service mentions in reviews
• Generate AI-powered insights and suggested replies
• Create QR codes and links for review requests
• Analyze review trends and sentiment
• Run employee review contests and leaderboards
• Monitor competitor reviews and performance

3. Account Registration

To use the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 18 years old and have the authority to bind your organization to these Terms.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered through various subscription plans with different features and pricing. Details of available plans are provided on our website.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or stated in our refund policy
• We may change pricing with 30 days' notice
• Failure to pay may result in suspension or termination of your account

4.3 Free Trials

We may offer free trials at our discretion. At the end of a free trial, you will be automatically charged unless you cancel before the trial ends.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Generate, post, or solicit fake or misleading reviews
• Harass, abuse, or harm others
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to the Service or other systems
• Interfere with or disrupt the Service
• Scrape, crawl, or collect data in an unauthorized manner
• Use the Service for any illegal or fraudulent purpose
• Resell or redistribute the Service without authorization

6. Intellectual Property

6.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by ReviewMentions.com and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

6.2 Your Content

You retain ownership of content you upload or import to the Service. By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content solely to provide the Service.

6.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without obligation to you.

7. Third-Party Services

The Service integrates with third-party platforms such as Google Business Profile and other review sites. Your use of these integrations is subject to the terms and policies of those third parties. We are not responsible for the content, privacy practices, or policies of third-party services.

8. AI-Generated Content

The Service uses artificial intelligence to generate insights, summaries, and suggested replies. AI-generated content is provided for informational purposes and should be reviewed before use. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content. You are responsible for reviewing and editing AI-generated content before publishing.

8.1 AI-Assisted Review Writing

Our Service includes AI-assisted review writing features that help customers draft reviews. By using this feature:

• User Responsibility: Please make sure your review reflects your real experience. You are responsible for what you post.
• Review Before Posting: AI-generated review drafts are suggestions only. You must review, edit, and approve any content before posting to third-party platforms.
• Accuracy: You are solely responsible for ensuring the accuracy and truthfulness of any review you post, whether AI-assisted or not.
• Platform Compliance: You must comply with the terms of service and review policies of any third-party platform (such as Google) where you post reviews.
• No Fake Reviews: AI-assisted features are designed to help articulate genuine experiences, not to create fake or misleading reviews. Using AI to generate fake reviews is strictly prohibited.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWMENTIONS.COM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ReviewMentions.com and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of your use of the Service, violation of these Terms, or infringement of any rights of a third party.

12. Termination

We may suspend or terminate your access to the Service at any time for any reason, including:

• Violation of these Terms
• Non-payment of fees
• Request by law enforcement or government agencies
• Discontinuation of the Service (with reasonable notice)

You may terminate your account at any time through your account settings. Upon termination, your right to use the Service will cease, and we may delete your data in accordance with our data retention policies.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Delaware.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and ReviewMentions.com regarding the Service.
• Severability: If any provision is found to be unenforceable, the remaining provisions will continue in effect.
• Waiver: Failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign these Terms without our written consent.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: legal@reviewmentions.com
• Website: reviewmentions.com